FREQUENTLY ASKED QUESTIONS

We are located at 751 N. NC-16 Business in Denver, NC 28037. In the same shopping center as My Brothers Bagel and Margaritas Mexican Kitchen & Bar. Approximately 1.5 miles from the Highway 73 and Business 16 intersection near Walmart.

There are two options: Unlimited Membership or Class Packages.  

The unlimited membership is designed for people looking to come 3+ times a week. It is paid month to month on auto-draft and can be cancelled at any time within your online account or by contacting a staff member. No contracts or long term commitment.

Class Packages are a great option if you’re just starting a new fitness journey and looking to come only 1-2 times a week or have a schedule that often changes and you’re not sure when you will be able to get your sweat on! There is a single session drop-in pass available and 5 or 10 session packages, both expiring 3 months after purchase date. For new people looking to give us a try, we also offer a new member unlimited week pass that expires 7 days after purchase.

You can sign up for a class at https://hiititfit.com/login or through the “WellnessLiving Achieve” app. You will have to create an account on our website before being able to book services (https://hiititfit.com/signup).

You can book a maximum of 7 days before the start time of a class.

The latest you can book a class is 1 hour before the start time of a session. 

At HIIT it Fit, all fitness levels are welcome and encouraged! Our vision is to inspire healthier lifestyles in an uplifting environment, no matter where you’re at in your fitness journey! Our coaches will always offer modified versions of the planned exercises. Don’t be afraid to ask questions or for additional modifications when needed.

HIIT it Fit is totally a vibe and we’re so excited you want to check us out! Being prepared for what to expect always makes things a little easier… First and foremost, we want you to have FUN and embrace the JOY that exercise can give you! All you need to bring is water and a towel if you’d like (we believe the best things in life make you sweaty, so having a towel nearby is encouraged, as we tend to get a little sweaty!) 

Plan to arrive at least 10 minutes before the class so we can show you what our vibe is all about! If it’s your first cycle class, the coach will train you on bike set up and everything you need to know to get started.

Traffic. Work. Kids. Snooze Button. Anything. Everything. Sometimes you’re late, no big deal. However, in order to minimize distractions and to keep everything on track and safe, doors will close 3 minutes after the scheduled start time.

We get it, life happens. As long as you cancel 8 hours before the start time of your class, it’s all good! However, if you cancel less than 8 hours before your class, you may incur a late cancellation fee. If you do not cancel at all and do not show up, you will be charged a $15 no-show fee or a class will be deducted from your package. Simply put, if you can’t make it, please cancel so someone that may be on the waitlist can be bumped in. 

To cancel a class, refer to the confirmation email you received when booking the class. In that email you will find a button to cancel that specific class. If you can’t locate that email to cancel, simply send an email to Katie@hiititfit.com with your name and the class time that you wish to cancel.

All of our classes have limited capacity. This is a good thing, it allows our coaches to still give individual attention to each person while in a group setting! When a class is showing as full, you have the option to be added to the waitlist. If someone cancels their reservation, you will receive an email letting you know you’ve been added to the class. You must confirm your attendance or cancel the class (so the next person on the waitlist can be bumped in if you can no longer make it).

HIIT it Fit reserves the right to cancel classes due to Holidays, coach conflicts, etc. If we cancel a class you were signed up for, you will be notified in advance and not be charged.

No, regular tennis shoes will do the trick! However, our bikes do have a dual-sided pedal that has a cage on one side (for regular tennis shoes) and a SPD-compatible clip on the other if you opt to wear specific cycling shoes.

Give us a call / Shoot us a text: 704.881.1165

Send us a note: katie@hiititfit.com

Send up a smoke signal! Kidding. Totally kidding.